Return Policy for DailyUseEssentials
At DailyUseEssentials, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your purchase, we are here to help.
Return Policy
You have 7 days from the date you receive your item to request a return. To be eligible for a return, please ensure that the following conditions are met:
- Condition of the Item: The item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at customercare@dailyuseessentials.com or the number given below with your order number and details about the product you would like to return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with detailed instructions on how to send your item back to us.
- Shipping: Pack your item securely in its original packaging, include the receipt or proof of purchase, and write the RA number on the outside of the package. Ship the package to the address provided in the return instructions.
Refunds
Once we receive your returned item, our team will inspect it to ensure it meets the return conditions. If your return is approved, we will process your refund within 5-7 business days. The refund will be issued to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.
Non-Returnable Items
Certain items are not eligible for returns, including:
- Perishable goods (e.g., food, flowers)
- Custom products (e.g., special orders, personalized items)
- Personal care items (e.g., beauty products, hygiene items)
- Sale items
Exchanges
If you need to exchange an item for a different size, color, or style, please contact our customer service team. The same conditions for returns apply to exchanges. Once your return is received and inspected, we will send out the replacement item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with details and photos of the issue. We will work with you to resolve the problem as quickly as possible, either through a replacement or a full refund.
Contact Us
For any questions or concerns about our return policy, please contact our customer service team at:
- Email: Customercare@dailyuseessentials.com
- Phone:+92318 6167388
Thank you for shopping with DailyUseEssentials. Your satisfaction is our priority!